FAQ

Find answers to our most frequently asked questions here. If your question isn’t listed, feel free to get in touch with us — we’re happy to help!
How long does delivery take?

We do our best to get your order to you as quickly as possible. Your order will be shipped within 2–3 business days after it has been placed. If there is any unexpected delay, we will always keep you informed.

Please note that the final delivery is handled by our shipping partner, so delays outside of our control may sometimes occur.
What are the shipping costs?

Orders over €100 qualify for free shipping. For orders under €100, a shipping fee of €4,50 applies. This applies to deliveries within the Netherlands.

For orders outside the Netherlands, please contact us at info@voix-studio.com. We will be happy to provide you with more information about international shipping options.
I entered the wrong address. What should I do?

Oh no, that’s unfortunate! Don’t worry, mistakes can happen. Please contact us as soon as possible after placing your order by sending an email to info@voix-studio.com.
Can I pick up my order?

No, it is not possible to pick up your order at our office.

What payment methods do you accept?

You can pay for your order with iDEAL, Klarna, credit card, or PayPal.

How can I return my order?

We hope you are happy with your purchase. If, for any reason, you are not completely satisfied, you can find our return policy below.

You have 14 days from the date you receive your order to return a product. You can easily start your return through your account: https://shopify.com/105545662809/account

Once your return has been approved, you can send the product back to us. Please note that return shipping costs are the responsibility of the customer.
How quickly will I receive my refund?

We will process your refund once we have received the product in good condition and in its original packaging. Refunds are usually processed within 1–3 business days.
Can I cancel my order?

We’re sorry to hear that you are no longer completely satisfied with your order. If your order has not been shipped yet, it may still be possible to cancel it. Please contact us as soon as possible after placing your order at info@voix-studio.com.

If your order has already been shipped, you can of course return it to us according to our return policy.
My order arrived damaged or has a defect

We’re so sorry to hear that. This is absolutely not what we want for our customers. All our products are carefully checked before shipping and packed with lots of love and care.

Please send an email with photos to info@voix-studio.com, and we’ll get back to you as soon as possible.
I’m having trouble placing an order

We’re sorry to hear that you’re having trouble placing your order. This is not what we want for our customers. Please contact us at info@voix-studio.com, and we’ll be happy to help you.